Privacy Policy

1. Who We Are

Khumkrong Rak is a pension legal services practice based in Chiang Mai, Thailand. Our registered address is:

When this policy refers to "we", "us", or "our", it means Khumkrong Rak. When it refers to "you", it means any person who visits our website or contacts us in connection with our services.

2. What Information We Collect

We collect information only when it is necessary to provide our services or respond to your enquiries. This may include:

• Contact details — your name, telephone number, email address, and postal address, provided when you get in touch with us.
• Pension and financial records — documents or information you share with us as part of a service engagement, such as pension statements, correspondence with authorities, or employment history.
• Identity documents — copies of identification required for legal submissions, provided at your discretion and only where needed.
• Website usage data — anonymised data about how visitors use this website, collected through cookies. Please see our Cookie Policy for details.
• Correspondence records — records of emails, letters, or notes from telephone calls, kept to ensure continuity of service.

We do not collect sensitive personal data beyond what is directly relevant to your pension matter, and we ask for it only when the situation requires it.

3. How We Use Your Information

Your information is used to:

• Respond to your initial enquiry and explain our services clearly.
• Carry out the legal services you have engaged us to provide, including preparing documents, liaising with pension authorities, and representing your interests.
• Keep you informed about the progress of your matter at each stage.
• Meet our legal and professional obligations, including record-keeping requirements.
• Improve our website and understand how visitors find it, using anonymised data only.

We do not use your personal information for automated decision-making, profiling, or marketing purposes beyond direct responses to your own enquiries.

4. Legal Basis for Processing

We process your personal data on the following grounds:

5. How We Share Your Information

We treat your information as confidential. We share it only in the following limited circumstances:

• Pension authorities and government bodies — where necessary to progress your matter, and only with your knowledge.
• Professional advisers — such as independent legal counsel engaged to assist with a specific aspect of your case, subject to confidentiality obligations.
• Service providers — trusted technology providers who help us operate our business (such as secure file storage), bound by data processing agreements.
• Legal requirements — if we are required to do so by a court order, regulatory authority, or applicable law.

We do not sell, rent, or trade your personal information to third parties.

6. How Long We Keep Your Information

We retain personal data only for as long as is necessary for the purposes described in this policy, or as required by law.

Client records related to completed pension matters are typically kept for seven years from the close of the engagement, in line with standard legal practice in Thailand. Contact enquiries that do not proceed to a formal engagement are held for no longer than twelve months.

After the applicable retention period, personal data is securely deleted or anonymised.

7. Your Rights

You have the right to:

To exercise any of these rights, please write to us at [email protected] or by post to our address above. We will respond within 30 days.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. These include restricted access controls, encrypted file transfers, and secure storage of physical documents.

No method of data transmission or storage is entirely without risk, but we keep our practices under regular review and update them as needed.

9. Cookies

This website uses cookies in a limited way to understand how visitors use it and to remember your preferences. For full details, please read our Cookie Policy.

10. Links to Other Websites

Where our website links to external sites, such as government portals or professional bodies, we are not responsible for the privacy practices of those sites. We encourage you to read their privacy notices before sharing any personal information.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page will be updated whenever a material change is made.

If you have an ongoing matter with us and we make a significant change, we will notify you directly.

12. Contact Us About This Policy

If you have any questions about this privacy policy or the way we handle your personal information, we welcome you to reach out to us directly. There is no obligation to proceed with any service simply by making an enquiry.